A walkthrough of the Salesforce Einstein and Einstein GPT feature set, presented to the Amsterdam Salesforce User Group, with pointers to Einstein for Developers and the Winter 24 release.
Hey! I’m Slava Pautaran
I specialize in enterprise Salesforce architecture & AI.
Salesforce CTA Certified
Technical
Architect
Technical
Architect
Salesforce certifications 20+
Years architecting CRM 10+
On the platform since 2014
Selected work
All case studies →Agriculture Machinery
Enterprise MDM platform for a global agriculture machinery leader
A live, multi-region master data platform unifying 6+ systems into a single customer profile with automated GDPR consent. One of three technical architects - I technically owned a dedicated workstream end to end for ~1 year.
10M+ Accounts unified (40M+ contacts)
70→80% Golden-record mastering
45→60% Duplicate auto-reconciliation
Healthcare · Dermatology
Cloud contact center on Service Cloud Voice + Amazon Connect for a global dermatology leader
A multi-region contact center embedding Amazon Connect telephony into Salesforce Service Cloud Voice. As one of three architects, I technically owned the Service Cloud Voice and telephony workstream - design, delivery and cutover - for the first wave of markets, with Germany live first.
3 Markets live, first wave (DE/AT/CA)
~6 mo Design to first go-live
1 console Calls + cases unified
Latest articles
All articles →Notes and resources from a talk on generative AI for the Utrecht Architect Community Group - what Salesforce architects need to know about LLMs, Einstein GPT and the wider GPT ecosystem.
A look at the major cloud AI platforms - AWS SageMaker, Azure AI, Google Vertex AI and IBM Watson - and the AutoML, language and vision services they offer.
How Salesforce Data Cloud resolves scattered customer data into a single golden record - and the seven-step journey from data strategy to activation and reporting.