Case studies
Selected enterprise Salesforce architecture, integration and delivery engagements.
Agriculture Machinery
Enterprise MDM platform for a global agriculture machinery leader
A live, multi-region master data platform unifying 6+ systems into a single customer profile with automated GDPR consent. One of three technical architects - I technically owned a dedicated workstream end to end for ~1 year.
Healthcare · Dermatology
Cloud contact center on Service Cloud Voice + Amazon Connect for a global dermatology leader
A multi-region contact center embedding Amazon Connect telephony into Salesforce Service Cloud Voice. As one of three architects, I technically owned the Service Cloud Voice and telephony workstream - design, delivery and cutover - for the first wave of markets, with Germany live first.
Aesthetic-Medicine Distribution
End-to-end B2B deal execution platform for a Middle East aesthetic-medicine distributor
A Salesforce B2B Commerce and Experience Cloud platform that moves the full deal lifecycle online - end-to-end deal visibility for the business and full transparency for clients. Sole technical architect, owning the solution end to end and leading a delivery team of nine.
Medical Technology
ServiceMax field-service rollout with CI/CD and DevOps at GE Healthcare
A ServiceMax field-service implementation (visit scheduling, travel optimization, service reports, billing) on Salesforce Service Cloud. As Senior Salesforce Developer I owned the vendor team DevOps and CI/CD, ran production deployments, and raised delivery quality across orgs.