A walkthrough of the Salesforce Einstein and Einstein GPT feature set, presented to the Amsterdam Salesforce User Group, with pointers to Einstein for Developers and the Winter 24 release.
#Salesforce
6 articles tagged “Salesforce”.
Notes and resources from a talk on generative AI for the Utrecht Architect Community Group - what Salesforce architects need to know about LLMs, Einstein GPT and the wider GPT ecosystem.
How Salesforce Data Cloud resolves scattered customer data into a single golden record - and the seven-step journey from data strategy to activation and reporting.
The data-privacy problem with enterprise LLMs - and how the Einstein Trust Layer addresses it with zero data retention, encrypted prompts, access checks, toxicity filters and a full audit trail.
What the Salesforce CTA really is, why fewer than 0.01% of Salesforce professionals hold it, and a breakdown of the review-board exam - the solving, presentation and Q&A phases.
Design thinking is a customer-centric, iterative way to solve problems. Here it is applied to a classic one - low user adoption of a new CRM.